Refund policy

Here is a short, clear, and scannable version of your return policy:

Return Policy

1. Eligibility & Timeline

  • You have 30 days after receiving your item to request a return.

  • Items must be unworn, unused, with tags, and in their original packaging.

  • Proof of purchase (receipt) is required.

2. How to Start a Return

  1. Email us at ppscexpert315@gmail.com.

  2. If approved, we will send you a return shipping label and instructions.

  3. Send your package to: [INSERT RETURN ADDRESS HERE]

  • Note: Items sent back without a prior request will not be accepted.

3. Damages & Issues

Inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or incorrect so we can fix it.

4. Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized orders.

  • Personal care/beauty products.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

5. Exchanges & EU Policy

  • Exchanges: Return your item first, and once accepted, make a separate purchase for the new item.

  • EU Orders: Customers in the European Union have a 14-day right to cancel or return any order without justification (original condition rules still apply).

6. Refunds

  • We will notify you once we receive and inspect your return.

  • Approved refunds are automatically issued to your original payment method within 10 business days.

  • If 15 business days have passed since approval and you haven't received your refund, contact us at ppscexpert315@gmail.com.